Refund policy

We want you to love what you ordered. Please read this before you buy, especially for made-to-order pieces.

Ready-to-ship items (in-stock robes, slippers, hangers, garters, headpieces and accessories) may be returned within 7 days of delivery for a refund or exchange, provided they are unworn, unwashed, unaltered and in their original condition and packaging. Contact us at hello@lovelace.co.za before returning anything so we can give you the return details.

Made-to-order and personalised items — veils, engraved hangers, robes made to order and any item made or altered to your specification — are made specifically for you and cannot be returned or exchanged unless they are faulty or not what you ordered. Please check lengths, colours, sizes and engraving text carefully before ordering; we are happy to help before you buy.

Hygiene items. For hygiene reasons, garters and undergarments cannot be returned once worn.

Sale items are sold as is and cannot be returned or exchanged unless faulty.

Faulty or incorrect items. If something arrives damaged, faulty or different from what you ordered, contact us within 7 days with a photo and your order number. We will repair, replace or refund at no cost to you. Nothing in this policy limits your rights under the Consumer Protection Act.

Return shipping is the customer's responsibility unless the item is faulty or we sent the wrong item. We recommend a tracked service; we cannot credit returns that do not reach us.

Refunds are processed to the original payment method within 10 business days of receiving and checking the returned item. Original shipping charges are not refunded unless the return is due to our error.

In-store purchases are covered by the boutique's in-store terms, which are available at the boutique.

Questions: hello@lovelace.co.za · 084 014 2697